Shipping Policy

This Shipping Policy sets out the terms and conditions applicable to the delivery of orders placed through the Hooky online store.

1. Delivery Area

The Hooky online store currently delivers exclusively within Hungary.

2. Delivery Methods

Customers may choose from the following delivery methods:

• home delivery by courier;

• MPL home delivery.

The ordered products will be delivered to the shipping address provided by the customer during checkout.

3. Delivery Time

The estimated delivery time is generally 3–9 business days.

Delivery times may vary depending on order processing, product availability, and the delivery times of the relevant shipping provider. Hooky makes every reasonable effort to hand orders over to the shipping provider as soon as possible.

4. Shipping Fees

The applicable shipping fee is:

• MPL home delivery: HUF 1,890

The exact shipping fee will be displayed during checkout before payment is completed.

5. Free Shipping

Hooky provides free shipping on orders over HUF 50,000, except where MPL home delivery is selected.

6. Payment Methods and Cash on Delivery

Cash on delivery is not available in the Hooky online store.

Orders must be paid for using one of the payment methods available during checkout.

7. Order Tracking

Once an order has been dispatched, the customer will receive an email containing the relevant shipping information.

Where the shipping provider offers order tracking, the information required to track the parcel will also be sent to the customer by email.

8. Failed Delivery and Unclaimed Parcels

Where a delivery attempt is unsuccessful, the shipping provider will proceed in accordance with its own delivery terms. This may include an additional delivery attempt or a notification being sent to the customer.

Where a customer does not accept or collect a parcel and it is returned to Hooky, Hooky reserves the right to require payment of an additional shipping fee before the order is dispatched again.

9. Out-of-Stock Products and Delivery Delays

A product may occasionally become temporarily unavailable, or the fulfilment of an order may take longer than originally expected.

In such cases, Hooky will notify the customer by email regarding the estimated delivery time or the available next steps.

10. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Hooky shall not be responsible for delivery issues caused by an incorrect, incomplete, or inaccurate shipping address.

Where a parcel cannot be delivered due to incorrect information provided by the customer, the customer may be required to cover the cost of reshipping the order.

11. Contact

For questions relating to shipping or delivery, please contact Hooky customer service at:

Email: hooky.hu@gmail.com