General Terms and Conditions

Effective from: [date to be completed]

These General Terms and Conditions, hereinafter referred to as the GTC, set out the terms applicable to purchases made through the Hooky online store, including the rules relating to orders, payment, delivery, withdrawal, returns, exchanges, complaint handling, and communication.

By using the Hooky online store or placing an order, the Customer confirms that they have read, understood, and accepted the provisions of these GTC.

1. Service Provider Details

Online store name: Hooky
Operator’s name / Company name: [to be completed]
Registered office / Residential address: [to be completed]
Tax number: [to be completed]
Company registration number / Registration number: [to be completed, if applicable]
Contact email address: hooky.hu@gmail.com
Website: hooky.hu
Hosting provider: ELIN.hu Informatikai Szolgáltató és Tanácsadó Kft.
Hosting provider’s registered office: 9024 Győr, Déry T. u. 11., Hungary
Hosting provider’s email address: info@elin.hu

In these GTC, the operator identified above is hereinafter referred to as the Service Provider or Hooky.

2. Scope of the GTC

These GTC apply to the purchase of products available through the Hooky online store, the use of the online store, and contracts concluded between the Customer and the Service Provider.

Purchases through the online store are made electronically. The contract is concluded when the Service Provider confirms the order placed by the Customer.

These GTC apply to sales and deliveries within Hungary.

3. Applicable Legislation

These GTC and the legal relationship between the parties are governed in particular by the following Hungarian and European Union legislation:

• Act V of 2013 on the Civil Code;

• Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses;

• Act CLV of 1997 on Consumer Protection;

• the applicable legislation governing electronic commerce services; and

• the applicable data protection legislation, in particular the General Data Protection Regulation, or GDPR.

4. Products Available in the Online Store

The Hooky online store presents and sells products online.

The essential characteristics, prices, availability, and other relevant information relating to the products are displayed on the relevant product pages. Product images may be provided for illustrative purposes, and the appearance of the actual product may therefore differ slightly from the images displayed.

The Service Provider makes every reasonable effort to ensure that the information displayed in the online store is accurate, up to date, and complete. However, typographical errors, technical errors, or discrepancies in stock information may occur.

5. Prices

Prices displayed in the online store are stated in Hungarian forints.

The displayed prices include the purchase price of the products. Delivery charges may be included separately or displayed separately during the checkout process.

The exact total amount payable will be displayed before the order is finalised.

The Service Provider reserves the right to change its prices. Price changes shall not affect orders that have already been placed and confirmed, except in the event of an obvious typographical or technical error.

6. Manifestly Incorrect Prices

Where a manifestly incorrect price is displayed in the online store due to a technical error, system error, typographical error, or similar issue, the Service Provider shall not be required to sell the product at the incorrect price.

In such cases, the Service Provider will contact the Customer and provide information about the correct price. The Customer may then choose either to maintain the order at the correct price or to cancel the purchase.

7. Ordering Process

The Customer selects the product or products they wish to purchase and adds them to the shopping cart.

After reviewing the contents of the shopping cart, the Customer provides the information required to fulfil the order, selects an available delivery and payment method, and submits the order.

By placing the order, the Customer submits an offer to the Service Provider that carries an obligation to pay.

After the order has been placed, the Customer will receive an email confirmation. The contract is concluded when the Service Provider confirms the Customer’s order.

8. Correcting Data Entry Errors

Before finalising the order, the Customer may review and modify the information they have provided.

The Customer is responsible for providing accurate and truthful information during the ordering process, particularly regarding their name, email address, telephone number, billing address, and delivery address.

The Service Provider shall not be responsible for delays, unsuccessful deliveries, or additional costs resulting from incorrect or incomplete information provided by the Customer.

9. Payment Terms

Cash on delivery is not available in the Hooky online store.

The purchase price of the order must be paid using one of the payment methods available in the online store.

The processing and fulfilment of an order may be subject to successful payment.

10. Invoicing

The Service Provider will issue an invoice for the purchase based on the information provided by the Customer.

The Customer is responsible for providing accurate billing information. The Service Provider shall not be responsible for consequences resulting from incorrect billing information provided by the Customer.

11. Delivery Area

The Hooky online store currently delivers exclusively within Hungary.

International delivery is not currently available.

12. Delivery Methods

Customers may choose from the following delivery methods:

• home delivery by courier service;

• MPL home delivery.

The ordered products will be delivered to the delivery address provided by the Customer.

13. Delivery Time

The estimated delivery time is generally 3–9 business days.

Delivery times may vary depending on order processing, product availability, and the delivery times of the relevant shipping provider.

The Service Provider makes every reasonable effort to hand orders over to the shipping provider as soon as possible.

14. Delivery Charges

Delivery charges are as follows:

• MPL home delivery: fixed fee of HUF 4,990;

• home delivery by another courier service: HUF 1,890.

The exact delivery charge will be displayed during checkout before payment is completed.

15. Free Delivery

Hooky provides free delivery for orders with a total value exceeding HUF 50,000, except where MPL home delivery is selected.

Where MPL home delivery is selected, a delivery charge of HUF 4,990 will apply in all cases, regardless of the total order value.

16. Parcel Tracking

Once the order has been dispatched, the Customer will receive an email containing the relevant shipping information.

Where the shipping provider offers parcel tracking, the information required to track the parcel will also be sent to the Customer by email.

17. Failed Delivery and Unclaimed Parcels

Where a delivery attempt is unsuccessful, the shipping provider will proceed in accordance with its own delivery terms and procedures.

Where the Customer does not accept or collect the parcel and it is returned to Hooky, the Service Provider reserves the right to require payment of an additional delivery charge before dispatching the parcel again.

The Customer may be responsible for additional costs resulting from a failed delivery caused by the Customer.

18. Out-of-Stock Products and Delayed Fulfilment

A product may occasionally become temporarily unavailable, or fulfilment of an order may take longer than originally expected.

In such cases, Hooky will notify the Customer by email of the estimated delivery time or the available next steps.

Where fulfilment of the order is not possible, the Service Provider will notify the Customer and refund any amount already paid.

19. Cancelling an Order

An order may be cancelled free of charge within 24 hours of being placed, provided that it has not yet been processed or handed over for delivery.

Cancellation requests must be submitted by email to:

Email: hooky.hu@gmail.com

Please include the order number and the Customer’s name in the email.

20. Cancelling an Order After 24 Hours

Where more than 24 hours have passed since the order was placed, or where the order has already been processed or handed over for delivery, the Customer may be responsible for the delivery and return delivery charges if the order is cancelled.

In such cases, Hooky may deduct the delivery and return delivery costs incurred from the refundable amount or request payment of those costs from the Customer, provided that this is permitted by applicable law.

21. Right of Withdrawal

Customers who qualify as consumers may withdraw from the purchase without providing a reason within 30 days of receiving the product.

Hooky therefore provides a 30-day withdrawal period, which is more favourable than the minimum withdrawal period required by law.

To exercise the right of withdrawal, the Customer must send Hooky an unambiguous statement by email within the 30-day period.

Email: hooky.hu@gmail.com

22. Contents of the Withdrawal Notice

Please include the following information in the withdrawal notice:

• the Customer’s name;

• the order number;

• the name of the ordered product;

• the date on which the product was received;

• an unambiguous statement that the Customer wishes to withdraw from the contract; and

• the bank account information required for the refund.

23. Model Withdrawal Form

The Customer may use the following model form:

Addressee: Hooky
Email: hooky.hu@gmail.com

I hereby give notice that I exercise my right of withdrawal from the contract for the sale of the following product:

Order number:
Product name:
Date of receipt:
Customer’s name:
Customer’s address:
Bank account number for the refund:
Date:

24. Return Conditions

A product may be returned provided that:

• it is not broken;

• it remains in a usable condition;

• it has not been damaged through the Customer’s fault; and

• the Customer notified Hooky of the withdrawal or return request by email before returning the product.

Hooky accepts returnable products provided that they are received in a usable and undamaged condition.

25. Return Shipping Costs

Exercising the right of withdrawal within the 30-day period is free of charge. However, the Customer is responsible for the courier or delivery costs associated with returning the product, unless applicable law or separate information provided by the Service Provider states otherwise.

The Customer must ensure that the product is appropriately packaged and returned safely.

26. Refund of the Original Delivery Charge

In the event of withdrawal, refunds will be processed in accordance with applicable legislation.

Hooky will refund the purchase price of the product. The refund of the original delivery charge will be handled in accordance with the applicable mandatory legal provisions.

Where the Customer selected a more expensive delivery method than the least expensive standard delivery method offered by Hooky, the resulting additional cost may not be refunded.

27. Refund Processing Time

The refund will be processed after the returned product has been received and inspected by Hooky.

Where the returned product meets the conditions set out in these GTC, Hooky will process the refund within 2–3 business days.

The Service Provider reserves the right to withhold the refund until the returned product has been received or until the Customer provides satisfactory evidence that the product has been returned.

28. Refund Method

Refunds will be made by bank transfer to the bank account provided by the Customer.

To process the refund, the Customer must provide complete and accurate bank account information. Hooky shall not be responsible for delays resulting from incorrect information provided by the Customer.

29. Products Returned in a Damaged Condition

Where a product is returned to Hooky in a broken, damaged, or unusable condition and the Customer did not report this condition in advance, Hooky may refuse the refund or apply a deduction reflecting the reduction in value, provided that this is permitted by applicable law.

In such cases, Hooky will notify the Customer by email of the condition of the returned product and the available next steps.

30. Defective, Damaged, or Incorrectly Supplied Products

Where the Customer receives a defective, damaged, or incorrect product, they must notify Hooky customer service as soon as possible.

Email: hooky.hu@gmail.com

Please include the following information with the notification:

• the order number;

• a brief description of the defect or damage; and

• photographs of the product and its packaging, where possible.

Where a product was defective or broken when it was delivered to the Customer and the Customer reports this appropriately, Hooky will replace the product.

31. Exchanges

In the case of a defective or broken product, Hooky will replace the product within one year, provided that the defect or damage was not caused by the Customer.

Exchange requests must be submitted by email to:

Email: hooky.hu@gmail.com

To assess the exchange request, Hooky may request evidence of the defect or damage, including photographs of the product.

32. Statutory Warranty for Defective Performance

In the event of defective performance, the Customer may exercise statutory warranty rights in accordance with applicable legislation.

The Customer may request the repair or replacement of the product, unless fulfilling the chosen statutory warranty remedy is impossible or would result in disproportionate additional costs for the Service Provider.

Where the Customer is not entitled to request repair or replacement, or the Service Provider does not undertake the selected remedy, the Customer may, subject to the conditions specified by law, request an appropriate price reduction, repair the defect themselves or have it repaired by another party at the Service Provider’s expense, or withdraw from the contract.

The Customer may not withdraw from the contract on the grounds of an insignificant defect.

33. Product Warranty

In the event of a defect in movable property, meaning a product, a Consumer may choose to exercise either statutory warranty rights against the Service Provider or product warranty rights.

Under a product warranty claim, the Consumer may request only the repair or replacement of the defective product.

A product is considered defective where it does not meet the quality requirements applicable when it was placed on the market or does not have the characteristics described by the manufacturer.

34. Guarantee

Where a product is subject to a mandatory guarantee, the Service Provider will act in accordance with the applicable legislation.

Any separately stated replacement option voluntarily provided by Hooky shall not affect the Customer’s statutory warranty or guarantee rights.

35. Complaint Handling

Customers may submit complaints using the following email address:

Email: hooky.hu@gmail.com

Please include the following information in the complaint:

• the Customer’s name;

• the order number;

• a brief description of the complaint; and

• any relevant documents or photographs, where available.

The Service Provider will investigate the complaint and notify the Customer of the outcome by email.

36. Consumer Disputes

Where a Customer is unable to resolve a consumer dispute directly with the Service Provider, the Customer may refer the matter to a competent conciliation board.

The purpose of the conciliation board is to resolve disputes between consumers and businesses outside court proceedings by helping the parties reach an agreement.

The Customer may contact the conciliation board competent for their place of residence or temporary residence.

37. Limitation of Liability

The Service Provider shall not be responsible for damage resulting from the use of the online store, its temporary unavailability, technical errors, internet connection issues, or incorrect information provided by the Customer, except where the exclusion or limitation of liability is prohibited by law.

The Service Provider shall not be responsible for delays or errors arising within the shipping provider’s area of responsibility. However, the Service Provider will cooperate with the Customer to help resolve the issue.

38. Copyright

Texts, images, graphics, logos, product descriptions, and other content available through the Hooky online store may be protected by copyright.

The copying, reproduction, distribution, modification, or commercial use of the website’s content is permitted only with the Service Provider’s prior written consent.

39. Data Processing

The Hooky online store processes Customers’ personal data in accordance with its Privacy Policy.

By placing an order, the Customer acknowledges that the processing of personal data required to fulfil the order is necessary.

Detailed rules relating to data processing are set out in a separate Privacy Policy.

40. Amendments to the GTC

The Service Provider reserves the right to amend these GTC at any time.

The amended GTC shall enter into force when published in the online store.

Amendments shall not affect contracts that have already been concluded, unless this is permitted by law or separately agreed by the parties.

41. Contact

Hooky customer service can be contacted using the following email address:

Email: hooky.hu@gmail.com

Customers may use this email address to contact the Service Provider regarding deliveries, orders, returns, exchanges, withdrawals, complaints, or any other enquiries.

42. Final Provisions

Any matters not regulated by these GTC shall be governed by the applicable laws of Hungary.

Where any provision of these GTC is invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions.

The parties will endeavour to resolve any disputes primarily through amicable discussions and mutual agreement.